Privacy Policy

1 Introduction

This Privacy Policy ("Policy") explains how Spey Team ("we," "us," or "our") collects, uses, stores, protects, and discloses information about you when you use our language-learning application Spey (the "App") and our related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Policy.

2 Information We Collect

2.1 Information You Provide

When you use our Services, we may collect information that you voluntarily provide to us, including:

• Account information, such as your name, email address, username, and password when you create an account
• Profile information, such as your language preferences, learning goals, and profile picture
• Content you create or submit through the App, including chat messages with AI characters, feedback, and other communications
• Payment information when you purchase premium features (processed by third-party payment processors)
• Information you provide when contacting customer support or participating in surveys

2.2 Automatically Collected Information

When you use our Services, we may automatically collect certain information about your device and usage, including:

• Device information, such as your device model, operating system, unique device identifiers, network information, and browser type
• Usage data, including how you interact with the App, features you use, time spent on the App, frequency of use, and your learning progress
• Location information, with your permission, to provide location-relevant content and features
• Voice data when you use voice chat features with AI characters (processed to improve speech recognition and language learning features)

2.3 Information from Cookies and Similar Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your use of our Services. This may include:

• Your browsing activity on our App
• Preferences and settings
• Session information to maintain your login status

3 How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services
• Personalize your experience and tailor AI character interactions to your language learning needs
• Develop, improve, and enhance our Services and AI capabilities
• Process and complete transactions, including premium subscriptions
• Respond to your comments, questions, and requests for support
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Provide you with relevant marketing communications about our Services (with your consent where required)
• Train our AI models to improve language accuracy and conversation capabilities

4 Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure services
• Payment processing and billing services
• Data analysis and machine learning services
• Customer support and communication services
• Marketing and advertising services (with your consent)

4.2 For Legal Reasons

We may disclose your information if we believe it is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to requests from public authorities, including law enforcement agencies
• Protect our rights, property, or safety, and the rights, property, or safety of our users or others
• Enforce our User Agreement or other agreements

4.3 In Business Transfers

If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction, provided that the receiving party agrees to protect your information as described in this Policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5 Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Secure authentication systems
• Access controls to limit who can access your information
• Regular security audits and updates to our systems

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information, and you provide information to us at your own risk.

6 Data Retention

We retain your information for as long as necessary to provide you with our Services and for legitimate business purposes, including to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your account is terminated, we may retain certain information for a reasonable period for backup, archival, or audit purposes, or as required by law. We will delete or anonymize your personal information when it is no longer needed for these purposes.

7 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we collect about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing of your information
• The right to data portability, where applicable
• The right to withdraw consent where we rely on your consent for processing

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws. Please note that we may need to verify your identity before fulfilling your request.

8 Third-Party Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Policy does not apply to such third-party services. We are not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our Services.

9 Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

If you believe we may have collected information from a child under 13, please contact us using the information provided below.

10 Changes to This Policy

We may update this Policy from time to time. When we make material changes to this Policy, we will notify you by email, through a notice in the App, or by other means required by law.

The updated Policy will be effective as of the date indicated in the revised Policy. Your continued use of our Services after the effective date constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

11 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: